FAQ – UCHOIZE

Shipping inquiries

Questions about shipping? Find answers regarding delivery times, shipping policies, and more to ensure your order reaches U smoothly and promptly.

Shipping times vary based on your location. Typically, orders are delivered within 5-7 business days. U can track your order status through the shipping confirmation email.

Currently, we do not offer international shipping. We apologize for any inconvenience and are working to make this available in the future.

Shipping costs are calculated at checkout based on your location and the weight of your order. U will see the shipping cost before completing your purchase.

If your order hasn't arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If U still need assistance, contact our customer service team for support.

Yes, we offer expedited shipping options at an additional cost. U can select your preferred shipping method during the checkout process.

ORDER INQUIRIES

Need help with your order? Whether you're looking to track, change, or return an item, find all the essential information to manage your orders with ease.

Our return policy allows for returns within 30 days of purchase. Items must be in their original condition and packaging. For more details, visit our Returns page.

Once your order has been shipped, U will receive a shipping confirmation email with a tracking number. U can use this number to track your order on our website or the carrier's site.

If U need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed, we may not be able to make changes.

If U receive a damaged item, please contact our customer service team immediately with your order number and photos of the damaged item. We will assist U with a replacement or refund.

If U need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to update your information, but changes may not be possible if the order has already been processed.

To return an item, please visit our Returns page for detailed instructions. Ensure the item is in its original condition and packaging, and include your order number for reference.

Other faq's

Have other questions? From payment methods to gift cards, find answers to various common questions that can help enhance your shopping experience.

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

U can reach our customer service team via email at uchoizeshop@gmail.com. Our team is available Monday through Friday, 9 AM to 5 PM.